Handling instructions due COVID-19

Waiver Policy

Applies for tickets issued on/before 31Mar20 and changes made on/before 31Mar20.

 

1. Cancelled flights:

1.1 Rebooking

• No penalty or fare difference will apply for rebooking to +/- 60 days
• If rebooking over 60 days, only fare difference will apply. Changes will need to be done on or before 31Mar20

1.2 Refund

• Refund to original form of payment no cancellation penalty will apply


2. Not cancelled flights:

2.1 Rebooking
  • No penalty will apply for modification to any date of travel only if the changes are done on or before 31Mar20.
  • No-show passengers can modify bookings up to 3 days after departure date, without any penalty. Passenger will need to pay the fare difference.
  • For changes done after 1st of April, normal fare rules apply.

2.2 Refund
  • Refund will be as per fare rules.
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