Atlantic Airways has in cooperation with the authorities decided to reduce the traffic to and from the Faroe Islands to reduce the risk of Covid-19 infection. In the coming weeks Atlantic Airways will only fly to and from Copenhagen a couple of times pr. week.
Atlantic Airways offers the following to ALL passengers with departure to 31st of May 2020 (incl.):
- *Change departure date without change fee and no fare difference applicable to rebooking until 31st of March 2021. We have implementet Dynamic Waiver and you can change with just using FXO.
- Open ticket, which is valid 1 year from the ticketing date and the client can book new ticket to the original amount. Amadeus is now extending the validity of PNRs so that all PNRs with travel from 19 April 2020 will be possible to be extended to one year after last travel date (more information on this will follow in the coming week).
For clients that will not accept the above mentioned options, but client wants refund:
- If the departure IS CANCELLED and the client has NOT been rebooked to other flights, then they can have the ticket refunded.
*Clients allowed to change without change fee and no fare difference:
RC2CORONA waiver:
Valid for tickets issued before 15th of March 2020 (incl) – changes without change fee and no fare difference:
- Valid for tickets issued latest 15th of March 2020
- Travel period between from now to 31st of May 2020
- Tickets can be changed to new dates in the period 01st of June 2020 to 31st of March 2021
- No change fee and no fare difference. Book the same class or lowest available if same class not available
RC3CORONA waiver:
Valid for tickets issued after 16th of March 2020 (incl) – changes without change fee and possible fare difference:
- Valid for tickets issued between 16th of March and 31st of May 2020
- Travel period from now to 31st of May 2020
- Tickets can be changed to new dates in the period 01st of June 2020 to 31st of March 2021
- No change fee, but fare difference to be paid
Groups confirmed with RC conditions:
- We allow groups to change departure without a change fee, if there is a price difference, then they have to pay the difference.
- Groups that have been booked and paid (full payment (issued and not issued groups) can change without a change fee, but if there is a price difference, then they have to pay the difference
- Groups that have not been issued and no full payment has been paid can change dates or cancel. The deposit will not be refunded, but groups can postpone this deposit for a new reservation up to 1 year from now.
Guidelines to changes:
NB: Travel agents and tour operators will be authorized to make changes and manually change the change fee to DKK 0. You have to insert an OS element with this text. i.e. “NO CHANGEFEE DUE CORONA”. I.e. “OS RC NO CHANGE FEE DUE CORONA”.
Atlantic Airways information: Flight Schedule until 04th of May 2020 (incl)
Until 04th of May 2020 (incl) we will only have scheduled flights between CPH and FAE.
Flights will be available Mondays, Wednesdays and Fridays.
Flight numbers and times (local times):
FAE-CPH: RC450 departure at 10:15
CPH-FAE: RC453 departure at 14:20
NB! The scheduled program may change.
Passengers on flights to/from CPH-FAE or v.v. days 2, 4, 6, 7 will be offered rebooking to flights on days 1, 3, 5. If the purpuse of the travel is not essential or neccessary, then passengers can be offered an ”open” ticket or to change dates without a change fee and no fare difference.
The scheduled flights are at the moment to keep the critical infrastructure between the Faroe Islands and the rest of the world. This can be i.e. passengers traveling for medical reason and people traveling to/from work. All citizens of the Danish Kingdom have the right to travel between Faroe Islands, Denmark and Greenland, but all Danish citizens are obliged to follow the quarantine rules.