Hanoi, 19 March 2020 –
Due to the complex developments of the COVID-19 pandemic and the policies on entry restrictions, and border closures between countries, Vietnam Airlines will temporarily suspend all international flights within its network until the estimated date of the 30th of April, 2020.
Specifically, flights to/from Southeast Asian countries, including Singapore, Thailand, Indonesia, Laos, Cambodia, Myanmar will be halted from the 21st of March, flights to/from the UK and Japan will be temporarily suspended from the 23rd of March. Regarding Germany and Australia, flights to these countries will be stopped from the 24th while those returning to Vietnam will be halted from the 25th of March. Previously, Vietnam Airlines has temporarily suspended services connecting Vietnam and China, Hongkong, Macau, South Korea, France, Russia, Malaysia, and Taiwan.
Passengers planning to travel overseas during this period are urged to check the flight schedules on Vietnam Airlines’ website at www.vietnamairlines.com and mobile application to adjust the itineraries accordingly. Vietnam Airlines hopes to receive your understanding regarding our operation in the events of force majeure. Vietnam Airlines will extensively inform passengers on the resumption of operations of any and all flight routes upon receiving further directions from the competent authorities.
To support passengers affected by this temporary suspension, Vietnam Airlines will waive fees and conditions for flight date and itinerary changes for all affected passengers whose international flight tickets are issued before the 25th of March, 2020.
For more information, please visit Vietnam Airlines’ website at www.vietnamairlines.com, mobile application, or the official Facebook page at www.facebook.com/VietnamAirlines, or contact Vietnam Airlines’ ticket offices nationwide or the Customer Service hotline 1900 1100 (call from Vietnam) or +84 24 38320 320 (call from overseas).